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ISO 20000 certificate & ISO 20000 consultants for ISO certification. ISO 20000 certificate consultants and training in UAE
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ISO /IEC 20000:2005 IT Service Management
 ISO/IEC 20000:2005 IT Service Management System (ITSM) is the first worldwide quality standard specifically aimed at IT support and maintenance published by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) in the year 2005.
ISO 20000:2005 is a framework to identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer. ISO 20000:2005 introduces a service culture and provides the methodologies to deliver services that meet defined business requirements and priorities in a manageable way. ISO 20000 provides the IT organization with a set of coherent service management processes and a quality management system to manage the full service life cycle of an IT service from the end-users perspective.
This standard is now being adopted internationally and provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements.
Essentials of ISO/IEC 20000:2005 ITSM -
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Requirements for a Management System
Planning & Implementation Service Management
Planning New Services
Service Delivery Processes
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Relationship Processes
Resolution Processes
Control Processes
Release Processes
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Benefits of ISO/IEC 20000:2005 ITSM -
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Cost reduction through increased productivity
Increases organizational efficiency and operational performance
Provides platform to organize current IT services
Better alignment between business objectives and IT
Reduces risks
Improves communication between business areas & IT
Provides assurance to stakeholders for the management of IT services
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Helps align and integrate the IT Services with overall business strategy
Compliance with legal, regulatory, and statutory requirements
Market differentiation due to positive influence on company prestige
Increases corporate image
Minimizes internal and external risks to service continuity
Provides a process for Information Technology Governance
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Our Services:
We offer comprehensive services that will help you to achieve ISO 20000:2005 ITSM certification. We provide assistance to
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Thoroughly review organization’s existing IT service management programs and systems (gap analysis)
Identify risks and applicable laws and regulations
Establish IT service policy and objectives
Develop procedures and instructions
Identify documentation requirements
Train personnel
Implement new programs such as internal audit and management review
Help you seek certification for ISO 20000:2005 ITSM
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In addition to consulting (online & onsite), we provide following training:
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ISO 20000:2005 ITSM overview training
ISO 20000:2005 ITSM for the SME |
Developing ITSM documentation
ITSM internal auditor training |
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ISO 20000 certificate Consultants for ISO 20000 certification QMS in UAE Abu Dhabi, Dubai, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah & Fujairah
Consultants for ISO 20000 standards, ISO 20000 implementation, ISO 20000 training, ISO 20000 documentation and ISO 20000 certification in uae duabi abu dhabi.
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