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ISO /IEC 20000:2005 IT Service Management

ISO /IEC 20000:2005 IT Service Management ISO/IEC 20000:2005 IT Service Management System (ITSM) is the first worldwide quality standard specifically aimed at IT support and maintenance published by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) in the year 2005.

ISO 20000:2005 is a framework to identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer. ISO 20000:2005 introduces a service culture and provides the methodologies to deliver services that meet defined business requirements and priorities in a manageable way. ISO 20000 provides the IT organization with a set of coherent service management processes and a quality management system to manage the full service life cycle of an IT service from the end-users perspective.

This standard is now being adopted internationally and provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements.

Essentials of ISO/IEC 20000:2005 ITSM -

Requirements for a Management SystemPlanning & Implementation Service ManagementPlanning New ServicesService Delivery Processes

Relationship ProcessesResolution Processes Control ProcessesRelease Processes

Benefits of ISO/IEC 20000:2005 ITSM -

Cost reduction through increased productivityIncreases organizational efficiency and operational performance Provides platform to organize current IT services Better alignment between business objectives and ITReduces risks Improves communication between business areas & ITProvides assurance to stakeholders for the management of IT services

Helps align and integrate the IT Services with overall business strategy Compliance with legal, regulatory, and statutory requirements Market differentiation due to positive influence on company prestige Increases corporate imageMinimizes internal and external risks to service continuity Provides a process for Information Technology Governance

Our Services:

We offer comprehensive services that will help you to achieve ISO 20000:2005 ITSM certification. We provide assistance to

Thoroughly review organization’s existing IT service management programs and systems (gap analysis) Identify risks and applicable laws and regulations Establish IT service policy and objectivesDevelop procedures and instructionsIdentify documentation requirements Train personnel Implement new programs such as internal audit and management review Help you seek certification for ISO 20000:2005 ITSM

In addition to consulting (online & onsite), we provide following training:

ISO 20000:2005 ITSM overview training ISO 20000:2005 ITSM for the SME

Developing ITSM documentation ITSM internal auditor training

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ISO Consultants - Lakshy & ISO UAE (ISO Certification)

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ISO 20000 certificate Consultants for ISO 20000 certification QMS in UAE Abu Dhabi, Dubai, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah & Fujairah

Consultants for ISO 20000 standards, ISO 20000 implementation, ISO 20000 training, ISO 20000 documentation and ISO 20000 certification in uae duabi abu dhabi.